Contact Us

Common Questions

• Format Issues: If a card isn't loading in SillyTavern, try our "Universal Converter" to sanitize the JSON.
• Privacy: We cannot recover lost data because we do not store your files. All conversions are local.
• Bug Reports: Please attach the specific file causing the error if possible.

Before You Write

Most card problems can be diagnosed in your browser in under a minute. These free tools run locally, so your card is never uploaded:

• Character Card JSON Validator: finds the exact line of a JSON error and checks V1, V2 and V3 fields.
• Broken Card Repair: fixes invalid JSON, wrong card structure and damaged PNG metadata, and lists every change it makes.
• Token Counter: estimates how many tokens each field of a card uses.
• Universal Converter: converts a card to another platform’s format.

If a card still will not import, the guide Why Your Character Card Won’t Import covers the seven most common causes, and the FAQ answers the usual questions about formats and privacy.

What to Include in a Bug Report

• The tool you used and what you expected to happen.
• The source format and the format you were converting to (for example, V2 PNG to Voxta).
• Your browser and version, and the exact error message if one appeared.
• A description of the problem card. Please remove anything private before you send a file, and tell us if you cannot share it.

What We Can and Cannot Help With

We can help with conversion bugs, unsupported formats, missing fields, and questions about how the tools work. We cannot recover cards that were lost or overwritten, because files are processed in your browser and we never receive or store them. We also cannot help with accounts on other platforms such as CharacterAI, SillyTavern or Voxta. To edit a character or create a new one, use Character Card Generator.